Company
Prestige Oceanfront Resort
Title
Guest Service Agent
Type
Full-Time
Wage
$14 to $15HOUR hourly for 30 to 40 hours per week
City
Sooke
Province
British Columbia
Posted On
Apr 28, 2025

 

  •  Terms of employment: Permanent, Full time
  •  Start date: As soon as possible
  •  Benefits: Medical Benefits, Dental Benefits, Life Insurance Benefits
  •  Vacancies: 1 Vacancy

 

Job requirements

Languages

English

Education

Secondary (high) school graduation certificate or equivalent experience

Experience

7 months to less than 1 year

Specific Skills

Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Investigate and resolve complaints and claims; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments

Business Equipment and Computer Applications

Word processing software; Spreadsheet; Internet; Database software; Central reservation system (CRS)

Work Setting

Hotel, motel, resort

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods

Personal Suitability

Effective interpersonal skills; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; Organized

 

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Persons with disabilities, Newcomers to Canada, Seniors, Veterans, Visible minorities

 

How to apply

By email:

[email protected]

In person:

6929 West Coast Road
Sooke, BC V9Z 0V1Between 08:00 AM and 08:00 PM

Advertised until:

2019-06-19

Intended job posting audience

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.